Today, Apple confirmed that the ‘Report a Problem’ button has returned to the App Store. For now, it will only be available in selected countries. It might roll out to more countries in the future
Apple has confirmed that the button is back in iPadOS 15, iOS 15, and MacOS Monterey App Stores in Australia, Canada, New Zealand, and the United States, while other countries will receive it “over time.”
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The App Store provides a safe and trusted place to discover apps that meet high standards for privacy, security, and content. Since its introduction, the App Store has supported a way for users to report problems with their apps and purchases, and to request refunds. Now App Store product pages on iOS 15, iPadOS 15, and macOS Monterey display a “Report a Problem” link, so users can more easily report concerns with content they’ve purchased or downloaded. This feature is currently available for users in Australia, Canada, New Zealand, and the United States, and will expand to other regions over time.
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The company also noted that if you can’t see the ‘Report a Problem’ button in your country yet, you can report issues using the reportaproblem.apple.com website. It says that its App Review, Discovery Fraud and Live Moderation, and Financial Fraud teams will then be investigated as needed.
Problematic apps diminish the App Store experience for users and developers, and we’re constantly expanding techniques to identify even more types of problematic content for removal. If we suspect that a developer has engaged in purposeful manipulation, fraud or abuse, we will notify them and take action. Consequences may include removal of apps and may impact their Apple Developer Program membership, as described in App Store Review Guideline 5.6.
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Dealing with problematic apps in its App Store is not an easy job. And to be fair, Apple alone cannot police every app across its App stores in iPhones, iPads, and Macs. This is why the company is using the power of users to report issues related to apps.
Apple is very strict when it comes to moderating Apps that should appear in its App Store. But even at that, some apps do make it through the review and having the ‘report a Problem’ button will be very useful to take out such apps.
