MyMTN App: Swap, Upgrade SIM And Locate MTN Office

The MyMTN App is one app that you should start using as an MTN customer. This is because it gives you access to lots of things including big data bundle deals.

Do you know that you can actually solve most of your MTN related problems yourself? Well except for those ones that requires sworn affidavit.

Read Also: MTN Short Codes: Transfer, Request Data, Locate MTN Store

There are whole lots of things you can do with the MyMTN mobile App. Aside from the usual buying of data bundles, recharge and tariff migration, you can have a live chat with a customer agent, upgrade your SIM and even perform a SIM swap.

With the MTN App, it also becomes easier for you to locate MTN offices close to you. Well, let’s show you what this MTN App can do for you, how to register, how to perform some basic to advance operations which are some of the reasons why you should get the MyMTN App.

What is MyMTN App

MyMTN App is a mobile application created by MTN Telecommunication Company that allows it’s customers to perform self services. This MTN App is created in such a way that it allows MTN customers to enjoy better self service and easy access to MTN related products and services.

It is very easy to get and register for this MTN mobile app. But, you much be an MTN customer or have an MTN SIM card before you will be able to use this mobile app from MTN.

How to Download the MyMTN App

You get a free 500MB for downloading and activating the MTN mobile app. You also get a free 200MB every time you refer someone to use the App.

Step 1

Follow this link to download the MTN Mobile App

Step 2

Enter your MTN mobile number and click proceed (a one time password will be sent to the MTN number)

Step 3

Type the one time password above into the MTN App and click Verify

Step 4

MTN will now loads your profile which includes the details you submitted when registering your MTN number.

With the four simple steps above, you are now ready to use the MyMTN mobile App.

How To Use the MTN App

The MyMTN is very easy to use (well except for some few things you might need help with which we’ll discuss below).

Everytime you want to open the MTN App, a code is sent you the registered MTN number and once verified you are automatically logged in.

Read Also: How To Subscribe To MTN Night Plan

Once you have successfully logged in, you see your profile which includes your mobile number and full name. Then you’ll see list of things you can do.

You can buy data bundles, recharge your MTN number, migrate from one tariff plan to another and even compare two or more tariff plans.

But, there are some advance things that you can also with the MTN mobile App. And we have listed four of those things below

1. You can Upgrade your MTN SIM.
2. You can swap your MTN SIM.
3. Live chat with MTN customer care agent.
4. Locate an MTN office close to you.

How To Personally Upgrade Your MTN SIM using MTN App

You can upgrade your MTN SIM using the MTN App. Just follow the simple steps below

Step 1

Click the More button at the bottom right of the App

Step 2

Select Help & Support

Step 3

Select SIM Upgrade

Step 4

Input your PIN (if you don’t already have a PIN you can quickly create one by following the onscreen instructions on the MTN App)

Step 5

Next screen will prompt you to input the serial number and PUK of the MTN number

Step 6

Follow the further onscreen instructions and it’s done.

Another important operation you can perform with the MTN mobile app is SIM swap or SIM replacement.

What is SIM Swap

SIM swap or SIM replacement is the act of transferring your current phone number to a new phone number. This means that the details of your old SIM card is moved into a new SIM card.

This is usually done when your old SIM card is damaged. It is closely related to SIM retrieval but quite different.

You can swap or replace your SIM card when you feel it’s damaged or maybe it’s too old etc. But in a situation where you lost your SIM card, please apply for SIM retrieval. You can read This Article about how to retrieve a lost SIM card.

How To Personally Perform SIM Swap using MTN App

Step 1

Click the More button at the bottom right of the App

Step 2

Select Help & Support

Step 3

Select Swap Validation

Step 4

Input your PIN (if you don’t already have a PIN you can quickly create one by following the onscreen instructions on the MTN App)

Step 5

Next screen will prompt you to select the reason for Swap and also enter the new phone number you are swapping to.

Step 6

Follow the further onscreen instructions and it’s done.

Another interesting thing you can do with the MTN mobile app is live chat with an MTN customer care agent.

How to Live chat with MTN Customer Care Agent using the MTN App

Step 1

Click the More button at the bottom right of the App

Step 2

Select Chat with customer care agent

Step 3

Enter your name, email and phone number

Step 4

Click Start Chat button

You can now chat with an MTN customer care agent online. They usually respond to your chat within 1 minute which much better than listening to those many unnecessary music and advert when calling the 180 customer care agent number.

Read Also: MTN XtraSpecial: Enjoy The Best of Cheap Data

One other important thing you can do with the MTN App is locate an MTN office close to you.

How to Locate an MTN Office using the MTN App

Step 1

Click the More button at the bottom right of the App

Step 2

Select Locate MTN Store

Step 3

Grant the MTN App access to use your phone location if you haven’t done that.

Step 4

Select from the two options available

Step 5

List of available stores close to you will be displayed based on your current location.

Note: For better experience and more precise MTN store near you, we advice you to turn on your device location.

The MTN mobile app is easy and convenient. You won’t have to keep calling customer care agent and with the MTN App, you can have access to MTN customer care agent quickly.

If you don’t have the MTN App yet, you should consider using it. It’s easy to download and set up. Plus it gives you a free 500MB on installation. You have nothing to lose here.

So, tell us your experience using the MyMTN App. Use the comment section below to reach us and if you have any questions or need help, please let us know below.