Samsung is planning to launch its own Self-Repair program to help users who want to repair their own Galaxy devices get access to authentic repair parts, repair tools, and intuitive, visual, step-by-step repair guides. The company announced a new partnership with iFixit today in an effort to launch this program.
The aim of Self Repair programs is to allow users to get access to parts, tools, and manuals that will enable the repair of their broken devices themselves. This means, Samsung users can request for genuine parts of their Galaxy devices and fix it themselves using the tools and manual provide by Samsung.
According to Samsung, the current self-Repair program is limited to the Samsung Galaxy S20, the Galaxy S21, and the Galaxy Tab S7+. Samsung and iFixit will provide customers with the repair parts, tools, and manuals to fix the Galaxy devices above. Samsung is expected to launch the Self-repair initiative in the summer and more devices will be supported with time. But why a self-repair program?
Well, over the years, phone companies have been making it quite difficult for third-party engineers to repair broken phones. This means, customers must go back to these companies and sometimes pay more to repair a broken phone that would otherwise cost less to repair by a third party engineers.
As always, there have been kickbacks against the likes of Apple and Samsung. Some states in the US have taken this seriously and started enacting laws against such practices. To be on the safe side, Apple has announced its Self-service repair program and now Samsung is doing the same thing.
Speaking about the new Self-Service repair program, Samsung’s SVP of customer care Ramon Gregory said, “At Samsung, we’re creating more ways for consumers to extend the lifespan of our products with premium care experiences.” He added, “Availability of self-repair will provide our consumers the convenience and more options for sustainable solutions”.
And responding to the partnership with Samsung, Kyle Wiens, and CEO of iFixit said, “We are excited to be consulting with Samsung to help them develop a solution for DIY parts and repair information.” He concluded by saying, “Every time you fix a device, you’re helping the planet.”
It’s a good thing that phone companies are finally giving users the flexibility to repair their phones. And with Samsung and Apple now having a self-repair program, other phone companies might follow the same route.