Its quite frustrating anytime you try to send money using your own banking app and its not going through. This is exactly what most UBA bank customers have had to endure over some weeks now. In fact, if you own the UBA Mobile APP, chances are you can’t send money to others right now. So, what is really wrong and how can you resolve this issue.

To know how to solve the problem, let’s first talk about the nature of the problem. So what is really wrong with the UBA Mobile App?

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For some reasons best known to UBA Bank, the version 5.7.37 of the UBA Banking App is refusing to send money. The mobile app will open but once you initiate a transfer process, it comes up with the following error:

Your request is taking longer than usual. Please try again shortly. If the issue persists, contact [email protected]: 01-2808822.

UBA App error

The above error pops after you have typed you the persons account number, entered your PIN and confirmed transaction fees. So why is this happening?

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Right now there is no official statement from the bank but like every other mobile app out there, this issue might be a bug in the app. This is something a new update like the version 5.8 of the UBA App can easily resolve. But, till the new update is rolled out, how can you use the App?

For now, the only way around this seems to be turning on a VPN. In most cases, users who turned on their VPN where able to make transfers with ease. Attempts to reach UBA customer care agents regarding this issue were futile as non of our messages got response from them.

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Maybe is due to the festive season or something. For now, it seems VPN will be solving most of our problems. If you’re among the UBA customers who are facing this transfer issue on the UBA mobile App, you can either wait for the new App update, use the USSD code transfer, use ATM transfer, or connect to a secure VPN.

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7 Comments

  1. Pls if you guys didn’t work on the network today I will withdraw all my money and close the account what rubbish I have money I can’t transfer nor withdraw 😡

  2. hello l do transfer on my phone to zenith bank account and you debit me but the person that l send money to is not seeing it please how can you help me cause l need my money back

  3. What source of nonsense is this…?
    I have been trying to transfer since on the 28-02-2023 till now but the network is messing things up. Pls find a solution to it

  4. I tried transferring money to my opay account but I couldn’t receive any credit alert from my opay and my money just disappeared from my UBA mobile app without debit alert been send to me….please I need the back, how can resolve this issue??

  5. I can’t make transfer, what kind of nonsense network is this please you guys should work on your network system😠😠😠

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